This Privacy Policy ("Policy") describes how dk911 ("we," "us," "our," "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," "Player," "User") who access or use the services available at dk911.net. This Policy applies to all Players regardless of their location and should be read together with the dk911 Terms and Conditions. By creating an account or otherwise using the dk911 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
dk911 applies 256-bit SSL encryption to all data transmissions. Personal information and payment data are stored on secured servers with access restricted to authorised personnel operating under strict confidentiality obligations.
dk911 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Data sharing is limited to operational partners — payment processors, KYC providers, and game suppliers — under binding data processing agreements.
As a dk911 Player, you have the right to access, correct, or request deletion of your personal data. Data access requests are processed within thirty (30) days of submission via the support channel at [email protected].
dk911 uses strictly necessary, functional, and analytical cookies. We do not deploy third-party advertising cookies or cross-site tracking scripts. Cookie usage is detailed in Section 9 of this Policy and in the Cookie Notice displayed at first visit.
CNIC and identity verification documents submitted to dk911 are processed exclusively for KYC verification, fraud prevention, and AML compliance. These documents are stored securely and are not shared with any third party outside of licensed KYC service providers.
dk911 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable legal and regulatory obligations. Retention periods by data category are detailed in Section 7 of this Policy.
dk911 operates as the data controller in respect of personal data collected through the dk911.net platform. As data controller, dk911 determines the purposes and means of processing your personal information and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with this Privacy Policy.
Players who have questions, concerns, or requests relating to the processing of their personal data may contact dk911's designated data contact at [email protected]. All data-related correspondence should be marked "Privacy Request" in the subject line to ensure it is routed to the appropriate team for priority handling.
dk911 collects personal data in two broad categories: data provided directly by the Player during registration and use of the platform, and data collected automatically through technical means during your interaction with the platform.
| Data Category | Specific Data Elements | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, CNIC number, CNIC document images | At registration; at KYC verification stage |
| Contact Data | Email address, Pakistani mobile number (03XX format), city of residence | At registration; during account updates |
| Financial Data | JazzCash or EasyPaisa mobile number, bank account details (HBL/UBL), USDT TRC20 wallet address, transaction history | When initiating deposits or withdrawals |
| Security Data | Hashed password, two-factor authentication method, security question responses (if applicable) | At registration; during security setting changes |
| Support Data | Contents of live chat conversations, email correspondence, complaint records | When contacting dk911 support |
| Preference Data | Responsible gaming limits set, game favourites, notification preferences | During use of the platform |
| Data Category | Specific Data Elements | Purpose |
|---|---|---|
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, unique device identifiers | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, session duration, game sessions played, bet amounts, win/loss records, features accessed | Service delivery, responsible gaming monitoring, analytics |
| Location Data | Country and city-level geolocation derived from IP address | Jurisdictional compliance, fraud prevention |
| Cookie Data | Session identifiers, preference tokens, analytical identifiers | Session management, user experience, analytics (see Section 9) |
dk911 collects personal data directly from Players through the following interactions:
When you access dk911.net, certain technical and usage data is collected automatically through standard web technologies including server logs, session cookies, local storage, and anonymised analytics tools. This automatic data collection is necessary for platform security, fraud detection, and service delivery and occurs regardless of whether you are logged in to a dk911 account.
dk911 may receive limited personal data from authorised third parties, including:
dk911 processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which your data is used are:
Processing your data is necessary to create and manage your dk911 account, authenticate your identity at login, record and process financial transactions (deposits and withdrawals), deliver game services, and maintain accurate account records including win/loss history, bonus status, and responsible gaming settings.
dk911 is required to verify the identity of Players prior to processing withdrawals. CNIC documents and supporting verification data are processed to confirm that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your payment methods are registered in your own name — as required by applicable anti-fraud and KYC standards.
dk911 monitors transaction patterns and account activity for indicators of money laundering, terrorist financing, and other financial crimes. Where unusual patterns are detected, dk911 may conduct enhanced due diligence, request additional documentation, freeze transactions, or report activity to relevant authorities as required by applicable law — all of which involves processing your personal and financial data.
Technical and usage data — including IP addresses, device identifiers, login locations, and betting patterns — is processed to detect and prevent fraudulent activity, multi-accounting, bonus abuse, use of automated software, and unauthorised account access.
dk911 uses gameplay data — including session duration, betting frequency, deposit volume, and loss patterns — to identify Players who may be exhibiting signs of problem gambling. Where indicators are present, dk911 may proactively offer responsible gaming tools or temporarily apply protective restrictions in line with its responsible gaming obligations.
Support communications, including live chat transcripts and email correspondence, are recorded and stored to deliver effective support, maintain a record of complaint resolutions, improve support quality, and handle formal disputes or legal claims.
Aggregated and anonymised usage data is analysed to understand how Players interact with the dk911 platform, identify technical issues, improve navigation and game discovery, and prioritise feature development. Individual Player profiles are not sold or used for commercial profiling outside the dk911 platform.
dk911 processes and retains personal data as required to comply with applicable legal obligations — including tax reporting requirements, regulatory audit obligations, responses to lawful requests from competent authorities, and the preservation of evidence in connection with active or anticipated legal proceedings.
dk911 processes your personal data on the following legal bases:
dk911 shares personal data with carefully selected third-party service providers who process data on dk911's behalf under binding data processing agreements. These include:
dk911 may disclose personal data to government authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by law, court order, or lawful regulatory direction — including in connection with AML investigations, fraud prosecutions, or regulatory audits. dk911 will notify affected Players of such disclosures where legally permitted to do so.
In the event that dk911 is involved in a merger, acquisition, asset sale, or restructuring, Player personal data may be transferred as part of that transaction. Where such a transfer occurs, dk911 will notify affected Players and ensure that the recipient is bound by privacy protections at least equivalent to those in this Policy.
dk911 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. The following retention schedule applies:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual Player. Anonymised data may be retained indefinitely for aggregate statistical analysis.
dk911 implements industry-standard technical security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:
All dk911 personnel and third-party processors who handle Player personal data are subject to binding confidentiality obligations. dk911 maintains internal data handling policies, conducts regular staff training on data protection, and reviews third-party processor security practices as part of vendor management.
In the event of a personal data breach that creates a risk to the rights and freedoms of affected Players, dk911 will take immediate steps to contain the breach, assess its scope and impact, and notify affected Players without undue delay via their registered email address. Breaches requiring regulatory notification will be reported to the relevant authority within the applicable timeframe.
Cookies are small text files placed on your device by a website when you visit it. They enable the website to recognise your device on subsequent visits, remember your preferences, and collect data about how you use the site. dk911 uses cookies and similar technologies (including local storage and session storage) on the dk911.net platform.
| Cookie Type | Purpose | Retention | Opt-Out |
|---|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, fraud prevention signals. Cannot be disabled without breaking platform functionality. | Session (deleted on browser close) | Not possible — required for service |
| Functional | Remember language preferences, display settings, responsible gaming limit acknowledgements, and "remember me" login state. | Up to 90 days | Via browser settings or cookie preference centre |
| Analytical | Aggregate, anonymised analytics on page visits, session duration, game popularity, and navigation paths — used for platform improvement only. No individual Player identification. | Up to 12 months | Via cookie preference centre on first visit |
| Third-Party Game Cookies | Some game providers set session-scoped cookies to manage game state during active play sessions. These are deleted when the game session ends. | Session only | Not possible during active game sessions |
You may manage cookie preferences through the dk911 cookie preference centre displayed on your first visit to the platform, or through your browser's built-in cookie settings. Note that disabling strictly necessary cookies will impair or prevent use of the dk911 platform. Disabling functional or analytical cookies will affect the personalisation of your experience but will not prevent core functionality from working.
As a Player whose data is processed by dk911, you have the following rights in relation to your personal data. These rights may be subject to limitations where applicable legal obligations require data retention or where exercising a right would prejudice an active investigation or legal proceeding.
Request a copy of all personal data dk911 holds about you, including the categories of data, processing purposes, and any third parties with whom it has been shared.
Request correction of inaccurate or incomplete personal data. For contact detail changes, CNIC re-verification may be required to confirm updated identity information.
Request deletion of your personal data where it is no longer necessary for the purpose collected, where you withdraw consent, or where processing was unlawful. Subject to legal retention requirements.
Request that dk911 restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested or while an objection is being assessed.
Request a machine-readable copy of personal data you have provided to dk911, where processing is based on consent or contract and is carried out by automated means.
Object to processing based on legitimate interests, including processing for analytical purposes or responsible gaming monitoring where you believe your interests override dk911's legitimate basis.
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request." Please include your registered email address, registered mobile number, and a description of the right you wish to exercise. dk911 will respond within thirty (30) days of receiving a valid request. Where a request is complex or involves multiple rights, the response period may be extended to sixty (60) days with notice to you.
Identity verification may be required before processing a data rights request, to ensure that personal data is not disclosed to or modified by an unauthorised third party.
The dk911 platform is strictly for individuals aged 21 and over. dk911 does not knowingly collect or process personal data from individuals under the age of 21. Where dk911 discovers — whether through KYC verification or otherwise — that a Player under 21 has registered an account and provided personal data, that account will be suspended, all associated data will be handled in accordance with Section 7 (Retention), and the incident will be documented in accordance with dk911's safeguarding procedures.
dk911's platform serves Pakistani Players and its primary operational infrastructure is configured with Pakistani users in mind. However, certain third-party service providers — including game providers, cloud hosting infrastructure, and KYC verification tools — may process data in jurisdictions outside Pakistan. Where personal data is transferred internationally, dk911 ensures that appropriate safeguards are in place, including:
Where required by applicable law, dk911 will obtain Player consent before transferring data to jurisdictions without equivalent data protection standards.
dk911 operates under anti-money laundering obligations that require monitoring of financial transactions and reporting of suspicious activity to relevant financial intelligence and law enforcement authorities. Under these obligations, dk911 may be required to:
dk911 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, legal obligations, or platform functionality. Where material changes are made — meaning changes that significantly affect how your personal data is used or your rights in relation to it — dk911 will notify you by email to your registered address and by displaying a prominent notice upon your next login to the platform.
The "Last Reviewed" date at the top of this Policy will be updated each time a revision is published. Continued use of the dk911 platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised terms, you should cease using the platform and may request account closure in accordance with the dk911 Terms and Conditions.
Minor editorial changes — such as corrections of typographical errors, clarifications of existing practice without substantive change, or updates to contact details — may be made without prior notice and will not be treated as material amendments requiring individual notification.
For any questions, concerns, or formal requests relating to this Privacy Policy or dk911's data processing practices, please contact the dk911 data team through the following channels:
dk911 aims to respond to all privacy-related correspondence within five (5) business days for general queries and within thirty (30) calendar days for formal data rights requests. Where an extension to the response period is required, you will be notified with an explanation before the initial thirty-day period expires.
Six core data protection principles that govern how dk911 handles your personal information — built around transparency, security, and genuine respect for Player privacy.
dk911 collects only the personal data strictly necessary for the stated purpose. We don't ask for information we don't need, and we don't retain data beyond its useful or legally required lifespan. Every data field collected has a documented purpose tied to account management, KYC, AML compliance, or security.
Every piece of data moving between your device and dk911's servers travels over 256-bit SSL encryption. Sensitive data at rest — including CNIC documents, financial records, and hashed credentials — is stored using encryption standards consistent with financial industry best practices.
Third parties who access your data — payment processors like JazzCash and EasyPaisa, KYC providers, and game suppliers — do so under binding contracts that restrict use to the specific operational purpose. No third party receives broader access to your data than the minimum required to deliver their service to dk911.
dk911 does not retain personal data indefinitely. Each data category has a defined maximum retention period — from session cookies that delete on browser close to KYC documents retained for the legally required five-year minimum. Data is securely deleted or anonymised when the retention period expires.
If a data breach at dk911 creates a risk to your personal information, you will be notified without undue delay via your registered email address. dk911 maintains an incident response plan tested against realistic breach scenarios, with clear internal escalation and external notification protocols.
Your data rights at dk911 are not symbolic — they are actioned within defined timeframes. Access requests are fulfilled within thirty days. Erasure requests are assessed and actioned promptly. Rectification requests update your records immediately. Rights are exercised by email to [email protected], marked "Data Rights Request."